return policy

Return policy

At [Your Store Name] , our main goal is your complete satisfaction with your purchase. We understand that sometimes things don't go as planned, so we offer a simple and friendly returns process to ensure you have a worry-free shopping experience.

What can you return?

  • Unused products: Any item that has not been used, altered, or damaged.

  • Products in their original packaging: Items must be in their original packaging with all labels intact.

  • Defective or damaged products: If your product arrives defective or damaged, we will replace it or refund you without any problems.

Return Period

You have 30 calendar days from the date of purchase to request a return. After that period, we will not be able to accept returns, but if you have a problem with the product, please don't hesitate to contact us and we will do our best to help you.

How can I return my order?

  1. Contact us: Send an email to [ email@yourstore.com ] or call our customer service at [phone number] indicating your order number and the reason for the return.

  2. Pack your product: Pack the product in its original packaging, making sure to include all accessories and manuals (if applicable).

  3. Shipping Process: We will send a prepaid return label, or, if you prefer, you can ship it yourself to our returns address.

  4. Refund or exchange: Once we receive the product and verify its condition, we will proceed with a full refund to your original payment method, or if you prefer, we can exchange the item for a new one.

Conditions for Accepting Returns

To ensure a successful return, the products must meet the following conditions:

  • The item must be in its original condition , with no signs of use.

  • The item must be returned with all its original tags and accessories .

  • In case of defective items, please send us photos of the damage or defect to expedite the process.

Exceptions to the Returns Policy

Some products are not eligible for return due to hygiene or personalization reasons. These include:

  • Underwear or swimwear (unless the product is defective).

  • Customized or made-to-measure products according to customer specifications.

Refunds and Exchanges

  • If you prefer a refund , it will be processed through the same payment method used for the purchase, and will appear in your account within 5 to 10 business days .

  • If you wish to exchange it for another item , we can process the exchange once we receive the returned item.

Not sure if you can return a product?

If you have any questions about whether your product can be returned, please contact us before starting the return process. We're here to help and ensure you have the best possible experience.

Thank you for shopping with us!

VI-WEIGHT

[Link to contact page]
[Contact phone number]
[Contact email address]